FAQ

SHIPPING, DELIVERY, AND RETURNS OR REFUNDS

How will my order ship? 

Perishable products are packed in an insulated box with dry ice. Once the boxes are shipped, they will arrive in 24-72 hours.

What carrier do you use? 

UPS

When will my order ship? 

We ship on Mondays.  This ensures that your package arrives during the week and there are no delays in shipment. We do not ship on holidays or weekends.  Due to high order volumes.  Your order may not ship immediately.  Please note the arrival date at checkout! 

Do you offer returns or refunds on your products? 

All sales are final. We do not offer refunds, returns, exchanges, or replacements under any circumstances.

Due to the perishable nature of our products, we cannot and will not accept returned items or issue refunds for any reason, including but not limited to:

Delays or damage caused by shipping carriers
Partial or full thawing during transit
Customer handling after delivery
Change of mind or ordering errors

By placing an order, you acknowledge and agree to these terms in full.
No exceptions will be made.

Thank you for understanding and respecting our policy.

What if my order is thawed? 

We take food safety and shipping our products very seriously. We take as many measures as possible to ensure your order arrives in a safe condition. It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. 

In most cases, partially thawed meat is still perfectly safe! If the meat is still cold to the touch (like refrigerator-cold, under 40°F), it is considered safe and can be refrozen or cooked.

Use your best judgment before consuming. 

Dry Ice Information 

If your box still contains dry ice on arrival, wear gloves to remove the bag from the cooler and place the bag outdoors. Once completely evaporated dispose of the plastic bag.

Dry ice is solidified carbon dioxide. As the -109°F substance absorbs heat, it turns directly into a gas, releasing carbon dioxide into the air.

What not to do:
-Do not place dry ice in water or other liquids.
-Do not attempt to dump dry ice in a sink or toilet. The extreme cold will harm sink and toilet parts and pipes.
-Do not dispose of dry ice in garbage receptacles or garbage chutes.
-Do not leave dry ice in an unventilated room to evaporate. It will release a build-up of carbon dioxide into the air that can cause rapid suffocation.
-Do not place dry ice on a tile or laminate countertop. Instead, use a solid surface – a wood cutting board or piece of plywood is best. Dry ice is sometimes used in tile removal and may destroy the bonding agent holding the tile or laminated material in place.
-Do not store dry ice in a glass or air-tight container. Pressure will build up inside and could cause the container to explode.

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